Delivery & Shipping

All ANDORINE orders are shipped within 48 hours (subject to card clearance) from our warehouse in Porto, Portugal, from Monday to Friday, except national holidays. We deliver within a time frame that varies from 08:00 to 21:00 according to the business and location (urban or rural) of the delivery address. You will be informed of the availability of your package at your delivery address by email. A form of identification will be required in order to receive your package.

ANDORINE is unable to guarantee delivery of an order if the address has been typed incorrectly.

National orders will be delivered by CTT within 2-5 business days from the day you received the shipping confirmation.

International orders will be delivered by Chronopost, DHL, Fedex or  TNT within 2-8 business days from the day you received the shipping confirmation.

Weekends and holidays are not considered business days and consequently deliveries may be delayed. Delivery dates are approximate and ANDORINE will not be responsible for unpredictable and force majeur events.

Important Information
*We are unable to redirect orders once items have been dispatched.
*Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization or destination customs clearance.

At ANDORINE we ship our products Worldwide with courier traceable service . The shipping cost include insurance and will be automatically calculated according to the country of delivery and displayed when you check out you items.

Shipping cost and customs duties are not included in the price and may vary depending on the country you want your order to be delivered to. Duties fees and taxes may apply to your order once it reaches your country. ANDORINE cannot predict as it not responsible for paying these additional charges or customs procedures. ANDORINE recommends that you contact your local Customs office to receive additional information.
ANDORINE offers shipping cost on all orders above 300€.
5,00 €           Portugal
15,00 €              Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Monaco, Netherlands, Spain, Sweden, UK
25,00 € Other European Countries
30,00 € USA, Canada
35,00 € Australia, Hong Kong, Japan, New Zeland, South Korea
50,00 € Rest of the World

Important Information
* International shipments outside the European Economic Community might incur additional taxes, duties or customs fees, that the customer may have to assume.
* If an order is refused due to unexpected additional fees, ANDORINE reserves the right to charge for shipping cost both ways, as well as any additional fee that might occur.
* Shipping cost will not be refunded for uncollected items. Return shipment for uncollected items may be subject to additional taxes, costs or charges levied by customs or other parties, none of which will be refunded by ANDORINE.
* ANDORINE insures each purchase during the time it is in transit until it is delivered to you. Upon delivery the responsibility for the shipment passes to you. If you have specified a recipient which is not you for delivery purposes then you accept that evidence of a signature by them is evidence of delivery and fulfillment by ANDORINE and transfer of responsibility in the same way