Terms & Conditions

The present document establishes the Terms and Conditions which apply to the use of this website and the purchase of products. The site is operated by Andorine Lda., having its registered office at Rua Senhora da Luz, 197, 4150-692 Porto, Portugal, and registered in C.R.C. Porto with VAT no PT 513550739.

We ask you to carefully read these conditions before using our site. By placing your order at you are automatically accepting our Terms and Conditions.
If you have any doubts or suggestion you can contact us at the following:
. e-mail -;
. phone - +351 226 105 875 - Tuesday to Saturday, from 11 am to 7 pm;
. mail to the following address:            
Rua Senhora da Luz, 197
4150-692 Porto

Andorine reserves the right to review and modify these Terms and Conditions at any time. Any changes made after you have placed an order will not affect that order unless it is required by law.
The access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this website.

All items displayed on the website are described as accurately as possible. Nevertheless, due to computer’s colour settings, browser software or computer system, the colours of the products displayed can differ from real colours. Andorine cannot be held responsible for any such differences.

The prices of our products are indicated in Euros, including taxes but excluding the cost of postage (except where specified). Shipping charges are applied per order. 
Andorine reserves the right to change those prices at any time. The current prices are the ones displayed when the order is placed.
Products remain the property of Andorine Lda. up until the completion of the transaction and the  payment is received.

For all countries inside the European Union (EU), prices include Portuguese VAT at 23%. Customers outside of the European Union (EU), will have the VAT charge removed in the checkout process.
Orders to countries outside the European Union (EU) may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We ship your package according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur in any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.

Andorine reserves the right to not to accept orders if there are doubts about the quality of the costumer or if orders do not follow the terms and conditions presented on this section. These conditions and general terms of business rule exclusively the offer, the acceptance of orders, the transmission and shipments made on
Orders can be reviewed and changed if needed (including your total price inclusive of VAT and shipping charges) before proceeding to payment. The order can’t be cancelled after it has been submitted and payment confirmed on the website.

Andorine reserves the right to cancel any order, even if already confirmed, in the following cases, exempt from responsibility for any payment or fees:
• the item is no longer available (the payment will be refunded);
• the invoice information is not correct or invalid;
• the order is reported by our Security System as an invalid or fraudulent order;
• the payment is not received within two days after its' registration;
• the consumer is under 18 years old;
• there is any indication that the consumer is not a final consumer;
• it is not possible to deliver the order at the address provided at registration.

Andorine tries to ensure that all items sold on-line are available in stock, however errors or modifications may occasionally occur in exceptional circumstances. Nevertheless, Andorine reserves the right to refuse or cancel any orders (even if already confirmed) if it includes unavailable products. In such cases, the costumer will be informed and will be refunded the amount of the missing item(s).

We deliver products from Monday to Friday, except on national holidays. We are unable to guarantee delivery of an order if the address has been typed incorrectly.
Delivery is considered completed once signed upon delivery at the provided address, which can be a home or an office address.
All orders are shipped from our warehouse in Porto within 2-4 business days (working days). Weekends and holidays are not considered business days and consequently deliveries may be delayed. Andorine is in no case responsible for delays beyond its control due to a situation attributable to the courier. 

Andorine accepts payments by PayPal and bank transfer. 
The order will be processed after the payment is confirmed. Payments will not be accepted if the billing information is not valid.

The buyer has the right to return item(s) without giving any reason within a period of 14 days of delivery date. Refunds will be credited infull amount (excluding shipping charges) and in the same form as the original payment type. 
Returns will only be accepted if the items are in perfect condition, not used or washed, with original labels and fully intact original packaging. Items must be also be accompanied by the original invoice. The refundwill be creditedwithin 30 days upon reception of the items and its validation. Andorine will not compensate for lost parcels during the return process.
The buyer has the right to return any defected or damaged item(s). The refund will be made within 30 days of the date on which we are informed of product return decision, including the costs of delivery of the goods in accordance with paragraph 2 of article 13 of Law Decree 24/2014 February 14. 
Any claims for damaged order or missingitems must be received within 14days of receipt of package.After the referred period Andorine considers the buyer accepted the products.

All items present are described as accurately as possible. Nevertheless, users should read the items’ descriptions attentively and if there is any doubt, should contact Andorine at
Due to computer’s color settings, browser software or computer system, the colors of the products displayed in the pictures on Andorine website can differ from real colours. Andorine cannot be held responsible for any such differences

All orders processed via our website are secured through the payment providers in order to protect any data regarding purchases as efficiently as possible. Andorine will not be obliged to any compensation for damages resulting from the use of electronic media.

All contents used on the website, including texts, images, design and products, are owned by Andorine Lda. and protected by author’s rights and European intellectual property law. Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from Andorine.
Andorine does not allow the use of its contents or the trademark for any other purpose than what is written above.
In case anyone wishes to use materials or information from this Website, to promote on their blog, personal site or other media, is welcome to make a written request to

Andorine will not be liable for indirect damage, losses or costs that could be the result of the purchase, or for damages suffered by the client if they result from violations of contractual obligations or if the responsibility of the client results of the legal right.
The responsibility of Andorine shall be limited to defected garments and with a maximum compensation refund which will be the amount spent on the referred garments.
Andorine will not be liable for damages to third parties arising from the use of any of our items or damages suffered by the customer due to incorrect use of our items.
Andorine is in no case responsible if the item ordered is not in accordance with the legislation in the recipient country. It is the buyer’s responsibility to check the legalities regarding the import and use of a product with their local authorities. 

All personal information provided will be handled with responsibility and will not be used for any other purposes other than supplying the best service to the costumer. Andorine commits not to share any personal information with a third party without the costumer prior consent.

Force majeure or circumstances beyond control will be regarded as that which are external to the two parties, unforeseeable, inevitable, independent of the will of the parties, and which could not be prevented by them, despite all reasonably possible efforts.
Andorine cannot be held responsible for any force majoure events or circumstances.
The party affected by such circumstances will warn the other party within 10 working days from the date on which the first party will have learnt of it.

Andorine publishes information on its website to provide the best service to Users and permanently updates the information. However, Andorine declines every responsibility for eventual technical inaccuracy and/or typographical errors.
Andorine reserves the right to make corrections and changes to the website when necessary without giving prior notice.
Andorine does not offer any guaranty that the information published on its own website is in conformity with the laws of the User’s competent jurisdiction, with the exception of the Portuguese territory.
Andorine website is a protected site according to international Internet standards which, if used correctly, Users can be reassured not to encounter viruses. However, Andorine declines any responsibility from eventual problems, damages, viruses or risks that the User may incur during the misuse of the website and declines any responsibility from eventual faulty operations of the website.
Andorine reserves the right to modify the terms and the conditions contained in this legal note when it is necessary without giving prior notice.
The User and Andorine agree to submit exclusively to the competent Court of Porto, in Portugal, for any questions related to the use of ANDORINE website, notwithstanding contrary imperative prediction of the Portuguese legislation, directive of the European Community or International Treaty.
Andorine does not guarantee in any way that the material present on the website can be appropriate or of possible use in other countries, and the access to those materials from places where the relative contents are illegal is expressly prohibited. Users who choose to enter this site from said locations, do so at their own risk, and are solely responsible to respect relative local laws.